302 1750 East 10th Ave., Vancouver, BC V5N 5K4 | 604 879-9400
Hours of Operation: Monday-Friday 9-6, Saturday 9-4

FAQ

What type of Massage Therapy will work best for me?

This is hard to tell without a proper assessment being done by one of our therapists. Each therapist has their own unique style and expertise that is tailored specifically towards your needs. Each session may incorporate a variety of different methods and techniques. (back)

What forms of payment do you accept?

While we gladly accept payment in the form of Visa, Mastercard, Cash, Cheque, and Debit. We do not currently accept American Express or foreign currency. (back)

Am I expected to tip?

Tips are not expected or encouraged. If you are satisfied with your treatment, referring friends and family members is more valuable to us than tips. (back)

How do I know Massage Therapy will work for me?

There’s no way to be certain how fast, or if at all, your body will respond to massage therapy. Giving it a try will never leave you in a worse condition than before your treatment. Talk to you family doctor and get their opinion if you aren’t sure what treatment option (chiro, massage, physio, acupuncture, etc.) will be most beneficial to you. (back)

What are your rates for ICBC/WCB cases?

We welcome anyone covered under an ICBC claim, however we are unable to bill ICBC directly, and you will be required to pay the full cost of the treatment up front. Upon receiving payment, your therapist will issue to you a receipt that can be submitted to your adjustor for reimbursement.

Remember to confirm your coverage with ICBC before booking an appointment, and have your doctor’s referral and adjustor information on hand for your first session. Please note that due to the more detailed nature of ICBC cases, more assessment is involved in your initial treatment. Therefore, all initial ICBC appointment must be one hour (or longer) in length.

We do not currently accept patients covered under WCB claims. Patients WCB claims are welcomed to see a Massage Therapist for a private visit, but will not recieve reimbursement from WCB. Talk to your WCB contact to find a clinic that accepts these claims. (back)

How do I know if I’m covered under MSP or have extended benefits?

If you are unsure whether you are covered under MSP, we are able to check using your care card number and birthday. However, MSP will only reimburse $23.00 per visit, up to 10 visits a year. These 10 visits are shared between several medical services including appointments with your Chiropractor, Physiotherapist, Naturopaths, and others.  Your therapist will send a receipt to MSP, and they will send a cheque back to you for $23.00 in approximately 4-6 weeks after your treatment.

For extended health benefits, we do not have access to the details of your coverage. Since every provider is different, you will need to call your provider and find out if, or to what extent, you are covered for massage therapy. (back)

Do I need a Doctors Referral for Massage Therapy?

No, you do not need a Doctors referral to recieve Massage Therapy. However, some insurance providers, including ICBC, require a doctor’s referral in order to be reimbursed for Massage Therapy services. If you are unsure whether your provider requires a doctor’s referral, it is strongly encouraged that you confirm this with them before booking an appointment. (back)

What should I Expect in a Treatment?

The atmosphere in Trikinetic is peaceful and soothing. The walls are painted in warm, uplifting colours; melodic tunes play sweetly in the background. It’s a pleasant break just to sit in the waiting area and read one of the interesting magazines or pick up a karma card for your daily dose of wisdom

The therapists at Trikinetic never keep you waiting long. They escort you down a short corridor to the small but comfortable massage rooms, each of which is a little different – one has plants growing all around the window blind, one has a hand-drawn sign in swirling blues and pinks on the ceiling that says “Breathe”.

In the room, your therapist consults with you for a few minutes while you describe any recent issues or injuries and specific locations of discomfort and tension. The therapist then gives you time to disrobe  and lie face-down on the padded massage table, covering yourself with the sheet provided. You usually begin the massage lying on your stomach, and your therapist may ask you to turn over to work on your face, neck or other areas. RMTs are very discreet and respectful of personal physical space; they will only uncover the area of the body they are working on, while keeping the rest concealed under a sheet.

When you’re ready, your therapist re-enters the room and begins the treatment. Using a variety of lotions or oils, he or she uses her hands to work on areas of discomfort. Sore muscles like being touched, especially with the gentle yet firm pressure RMTs are so skilled at administering. Some techniques require the client’s participation, such as muscle resistance, in which the therapist asks the client to push against his or her hand in order to work out a tight muscle. As the treatment progresses tension falls away and deep relaxation sets in. Sometimes client and therapist talk, sometimes there is total silence, broken only by the gentle music playing in the clinic, but usually as client relaxes and therapist becomes engrossed in the massage silence falls naturally.

At the end of the massage the therapist leaves the room, leaving you to stretch, breathe deeply and prepare yourself to come back to the everyday world. It’s hard to get up from the comfortable table and leave the sweet-smelling room, but the rosy glow of the massage makes it easier. (back)

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